Return And Refund Policy

At Jbexclusive  Store, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy to ensure your peace of mind.

  1. Returns

  • We accept returns on eligible items within 5-10 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • To initiate a return, please contact our customer support team at support@jbexclusive.com to request a return authorization (RA) number. Returns made without an RA number may not be accepted.
  • Once your return is approved, you will receive instructions on how to return the item to us. Please note that the customer is responsible for return shipping costs unless the return is due to our error or a defective product.
  1. Refunds

  • Upon receiving and inspecting the returned item, we will process your refund within [insert number of days, e.g., 5 business days]. Refunds will be issued to the original payment method used for the purchase.
  • Please note that shipping fees are non-refundable, and a restocking fee may apply to certain returns.
  • Refunds for returned items are subject to inspection and approval. We reserve the right to deny a refund if the returned item does not meet our return policy criteria.
  1. Exchanges

  • If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange. Exchanges are subject to product availability.
  1. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at support@jbexclusive.com with photos of the damaged or defective product. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
  1. Non-Returnable Items

  • Certain items are not eligible for return or refund, including but not limited to personalized or customized products, digital downloads, and gift cards.
  1. Changes to This Policy

  • We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
  1. Contact Us

  • If you have any questions or need further assistance regarding our return and refund policy, please contact us at: Jbexclusive  Store Email: support@jbexclusive.com